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Here’s how to fix missing media issue on WhatsApp for Android



No doubt, WhatsApp is the most popular instant, fast, simple, secure, and free messaging and calling application worldwide. With this app, users can get in touch with friends, relatives, and more.

Additionally, they can share or exchanges photos, videos, GIFs, audio messages, and much more. These things become very popular and mandatory parts of our lives.

Recently, some WhatsApp users have reported a serious issue that occurred while their media cannot be view from WhatsApp anymore and it is very complicated.

WhatsApp Media Bug:

If the user tries to open a media, WhatsApp says it’s not available, but the user can still view the media from the phone gallery. This inability to view media content – photos, GIFs, videos, audio messages – in chat after updating to the latest version available.

If you don’t find your media on the WhatsApp folder in the gallery, follow the steps below to fix the issue.

download whatsapp app

How to fix the media bug on WhatsApp:

  • Close the WhatsApp application from the multitasking screen of your smartphone – usually with an upward swipe, but this may vary
  • With a file manager application enter the directory / user / WhatsApp / media
  • Copy the media contents into the directory under the path /user/Android/Media/com.whatsapp/WhatsApp/Media.

This process surely takes a long time and depending on the number of videos, photos, GIFs and audio messages exchanged. So, we recommend the users to do it when they do not need to use the phone like in the evening.

(Source: Wabetainfo)

Amy is our firmware and software specialist, she keeps her eagle eyes open for new software rollouts, beta programs, and other software related activities as well as new smartphone launch.