Tips & Tricks
Here’s what to do when EMUI update fails or get stuck
Imagine if you’re downloading a new EMUI software update on your Huawei or Honor device, and it gets stuck or somehow unable to finish the installation. In that case, what’ll you do?
That’s why we’ve come with some of the most common problems and their solutions that may occur during the installation process.
1 – Unable to download the update or the current downloading progress gets stuck:
A. Ensure that your phone is connected to an available network.
B. Restart your phone or open Phone Manager to run OPTIMIZE or Cleanup.
C. Clear the system update cache:
EMUI 5.X: Go to Settings > Apps > More > Show system processes > System update > Storage.
EMUI 8.X: Go to Settings > Apps & notifications > Apps > More > Show system processes > System update > Storage.
EMUI 9.X: Go to Settings > Apps > Apps > Software update > Storage.
And touch CLEAR DATA and CLEAR CACHE.
Then go to:
EMUI 5.X: Settings > System update.
EMUI 8.X: Settings > System > System update.
EMUI 9.X: Settings > System > Software Update.
Then try updating your phone again.
D. If the issue persists, back up your data, restore your phone to its factory settings, and try again.
2 – Update package has been successfully downloaded, but the phone does not display the update screen after restart. A message is displayed in the notification panel, indicating that the previous update attempt has failed:
This issue does not occur frequently. If it occurs, download the update package to perform the update again.
If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
3 – Update downloaded successfully, but fails the check:
It is recommended that you connect your phone to a Wi-Fi network and try again (if you are using mobile data, ensure that your mobile data connection is stable and try again).
4 – Phone automatically restarts repeatedly after update:
Problem:
During the update, the phone repeatedly restarts and cannot power on.
Cause:
Your phone is accidentally powered off or the update package fails to be installed.
Solution:
- Press and hold the Power button to forcibly restart the phone and try again.
- Use a USB cable to connect your phone to a computer. Press and hold the Volume up and Power buttons for about 15s to enter eRecovery mode. Touch Download latest version and recovery, and then Download and recovery. Your phone will then search for available Wi-Fi network. Connect to a Wi-Fi network for your phone to download and install the update package. After successfully installing the update, your phone automatically restarts after the countdown.
Note: In normal cases, these steps will not delete data on your phone. The eRecovery mode only deletes data when:
a. The data partition is severely damaged.
b. The user has unlocked without authorization or rooted the phone.
c. The data storage space is insufficient and the user has agreed to delete the data.
- Use a USB cable to connect your phone to a computer with HiSuite installed. Use HiSuite to recover your phone (back up your data in advance as this may delete your device data).
- If a USB cable is not available, press and hold the Volume up and Power buttons for about 15s to enter Recovery mode. Touch Wipe data/factory reset to solve the issue (back up your data in advance as this may delete your device data).
- If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
5 – Failed to install multiple update packages at the same time.
Problem:
The user downloads more than 10 update packages and installs them at the same time. A message is displayed on the installation screen indicating that the update attempt has failed.
Cause:
You can only download a maximum of 10 update packages at the same time due to restrictions on the update installation module.
Solution:
Your phone will detect the latest system version after you restart your phone.
Restart your phone and go to:
EMUI 5.X: Settings > System update.
EMUI 8.X: Settings > System > System update.
EMUI 9.X: Settings > System > Software Update.
Download and install the latest system update.
6 – Failed to restart after an update and automatically enters FastBoot mode:
Cause:
Your phone accidentally powered off during the update.
Solution:
Use a USB cable to connect your phone to a computer with the latest version of HiSuite installed. Use HiSuite to back up your phone data and then recover your phone. Your phone will be restored to a specified version and automatically restart afterward.
Note:
- Do not disconnect the USB cable, power off or restart your phone, or remove or insert a memory card throughout the recovery process. (If the recovery fails due to your phone restarting, repeat the steps to try again.)
- In normal cases, your phone data will not be deleted during the process. It is recommended that you back up your data in advance.
Note: You can use HiSuite to update your phone once an online update fails.
If you cannot power on your phone after an update, enter eRecovery mode to restore your phone.
Huawei phones come with a lot of applications and there are some malicious apps that could compromise user experience. However, there’s also an EMUI 12 feature that provides better app security.
The new app safety features bring you a security check for all of installing and running an app on your EMUI 12 smartphone. It’s enabled by default and scans each app using AppGallery.
To keep your smartphone safe, the feature makes a stronghold on your phone’s app installation section. You will receive a security notification, whenever you download and install an app from external sources, such as a browser.
There are various checks and actions this invisible app guard will trigger during app installations including the followings:
- If the app has passed the Huawei AppGallery security inspection, you’ll need to enter the lock screen password to install it.
- If the app has not passed the Huawei AppGallery security inspection and may feature unknown risks, you’ll need to enter the lock screen password to install it, after acknowledging the risks.
- If an app is determined to be virus-laden or risky, it means that the app features unacceptable risks. If you would still like to install the app, the app will be added to the App security center by default. When you use the app, certain risky behaviors will be restricted.
- If a high-risk app is detected, App Guard will prevent the app from being.
- If you wish to strengthen the level of protection, you can enable Enhanced protection. Once enabled, you’ll only be able to install apps on your phone that have passed the Huawei AppGallery security inspection.
- Apps that have been inspected Apps that have not been inspected by Huawei AppGallery are prevented from being installed.
- If you installed an app that had not been inspected before enabling Enhanced protection, your phone will inspect the app after Enhanced protection is enabled.
- If the app is determined to have a virus or is risky (fraud, malicious behavior, privacy issues, and more), it will not be able to run, and you will be reminded to uninstall it.
The app drawer feature is quite useful but Huawei EMUI 12 phones don’t enable it out of the box. That’s why we’ll explore ways to enable an app drawer on your Huawei smartphone.
App Drawer:
App drawer allows you to put all of your apps on a different screen while putting all of your frequently used applications on the home screen. This helps you to manage your phone’s app in a separate space for a clean interaction.
The app drawer is consist of the app search bar and the most used app suggestions. There’s also a letter-wise sorting of apps followed by an “All” apps section.
How to enable App drawer on EMUI 12:
First, open Settings, then Home screen & wallpaper and Home screen style, and tap on “Drawer” to show all apps in the drawer.
In drawer mode, you can swipe up on the home screen to display the App Drawer. Tap and hold the app you want to add until your EMUI device vibrates, and drag the app to the position your want it to be on the home screen.
Reposition your apps:
Tap and hold an app icon as your device vibrates, and select Remove from the on-screen options. This will eliminate the app icon from the screen but it won’t be uninstalled.
Disable:
To disable the navigation drawer, follow Settings > Home screen & wallpaper > Home screen style, and select “Standard” to show all of your apps on the home screen.
App Drawer is an amazing functionality and its use could simplify the way we interact with Huawei smartphones. It also helps us to organize apps and sort them out in a better way.
Since the very beginning of Huawei HMS smartphones, users are trying to find a way to install Google apps such as Play Store on their devices. With time, there are a number of solutions appeared and eventually, fade away. However, there’s one called, Gbox that got our attention and may work out to “some extent” to serve your Google apps requirements.
Note – The installation procedure is at the bottom.
Before we begin to install Google apps on your Huawei phone via GBox. You need to understand important things about how this article will navigate:
- What is Gbox
- Requirements
- How it works
- Supported Apps
- Precautions
- Tips
- Tested on
- Installation instructions
- Our take
What is GBox:
According to the official website, Gbox was founded in 2018 in Singapore. Born from VIRTUAL CUBE PTE. LTD. It’s described as a multi-platform instrumented application focused on Android.
This app comes with a pre-built, out-of-the-box suite of Google app services. In that case, you won’t need to install GMS services plugins or any other kind of APK files on your phone separately. To be mentioned, there’s no version rollback required as well.
Requirements:
- HMS powered phone
- Gbox app
- Internet
How:
According to the app, Gbox has virtualized into a random Android device. It creates a virtual Google apps space in your Huawei phone parallel to the EMUI apps.
Also, the app installed remains within Gbox and once you uninstall Gbox, all of these Google apps vanish as well.
Furthermore, every time you launch an app, it’s solely powered by the Gbox in virtual mode. Interestingly, the app retains your last usage and could be resumed from the taskbar.
Supported Apps:
Gbox support all of the Google apps and you can install them on your Huawei smartphone but only a few (including the third party) will work well. These are
- Google app
- Gmail
- Google maps
- Youtube
- Line
- Uber
Still, there are a bunch of other apps that are supported with Gbox but we’ve not tested them.
Games: You can access all of the apps on Play Store but other than those mentioned above won’t work or crash Gbox itself. So, we suggest you get them via APKMirror, AppGallery, or any other third-party website.
Privacy and Precautions:
Gbox promises to protect your privacy and not to collect data. But there are a few things that we suggest you do if you want to use Gbox or any similar application on your Huawei phone.
- Use a Gmail account to log in that you don’t use to share any personal, private, or official email use cases. Create a new one if you want to.
- Gbox for permission to access sensitive data such as storage and files. These are required to install a new app.
- Gbox will take a part of your phone’s battery life but we have not found it draining or consuming too much of cells.
- The instructions to install Gbox are easy but we suggest you read them carefully.
Tips:
Here are the tips that need to apply for the best use cases:
- Install apps one by one
- Wait until an app installation finishes
- Create an app shortcut, once it is installed from the Play Store
- Do not open apps from Gbox
- Launch an app from the home screen icon
- Open an app, and let it sync the data
- Repeat the 6th step at least four to five times
- We won’t suggest you keep your expectation high on all GMS apps.
You can force stop Gbox from running in the background via the “Force stop” option from Apps settings.
Tested on:
We testing Gbox running on EMUI 10, EMUI 11, EMUI 12, EMUI 13. The solution is running on all of the devices including Mate 50 Pro.
Instructions:
Let’s see how to install Google apps using Gbox on your Huawei phone.
Download Gbox:
Visit the Gboxlab website and download the latest version on your device.
Note: Download only the stable version.
Install Google Apps:
These are divided into two parts, the first will show you to set up Gbox, and the second half will show to install Google apps.
1st – Navigate to Gbox app on your phone and install it.
2nd – Open the Gbox app
3rd – Agree app’s terms and disable battery optimizations (will be prompted automatically).
4th – Tap on the “Check” button in the top right corner.
5th – Enable – “Require permission” and “Battery optimization whitelist”. Once enabled, press back.
Install Google Apps
6th – Tap on any “Recommended Apps” and allow required permissions.
7th – Sign in to your Google account
8th – Tap Install to install that app.
9th – Once installed, “Add” app icon to the home screen.
10th – You can download other apps in the same way.
How to update, create icons and delete the app:
You can tap and hold any app and tap on Upgrade to update the app or create an app icon.
Change region:
You can also take on Settings and change app suggestions according to region.
Our take:
Using Gbox is simple but we suggest you follow our precaution notes. It surely works in limits but it surely installs some apps. Yet we surely want to hear from you tag us on Twitter and carefully follow the instructions to use it.
