Huawei is reviewing its relationship with FedEx, the US package delivery service that’s available worldwide, due to the claim that FedEx has delivered two of its important in wrong addresses.
According to Reuters, Huawei on Friday said that FedEx diverted two packages sent from Japan and addressed to Huawei in China to the US, and attempted to divert two more packages sent from Vietnam to Huawei offices elsewhere in Asia, all without authorization.
As a proof, Huawei also sent images of FedEx tracking records to Reuters. Although, the documents cannot be verified due to FedEx’s customer information disclosure policy.
Huawei said the four packages only contained documents and there was no technology.
The two packages sent on May 19 and May 20 from Tokyo, intended for Huawei in China, ended up in Memphis, Tennessee, the headquarters of the U.S. company, by May 23, according to images of FedEx tracking records shown to Reuters by Huawei.
The two packages originating from Hanoi on May 17, destined for Huawei’s Hong Kong and Singapore offices, were held up after arriving in local FedEx stations in Hong Kong and Singapore on May 21 for “delivery exception,” according to other images Huawei showed Reuters.
“The recent experiences where important commercial documents sent via FedEx were not delivered to their destination, and instead were either diverted to or were requested to be diverted to, FedEx in the United States, undermines our confidence,” Joe Kelly, Huawei spokesman.
“We will now have to review our logistics and document delivery support requirements as a direct result of these incidents,” he added.
In response, FedEx said they’ve not interacted with such activity to divert any packages.
FedEx spokeswoman Maury Donahue told Reuters “the packages were “misrouted in error” and that FedEx was not requested to divert them by any other party.”
“This is an isolated issue limited to a very small number of packages,” said FedEx, referring to the four parcels affected. “We are aware of all shipments at issue and are working directly with our customers to return the packages to their possession.”
The company said it has lodged a formal complaint with China’s postal regulator, which it said is investigating the incident.