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Huawei smartphone door to door service starts in 28 new Chinese cities

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Huawei has officially confirmed that its smartphone and tablet on-site service has now been starting in 28 new Chinese cities including Beijing, Shanghai, Guangzhou, and more to provide a new user experience and support for the consumers.

This new Huawei smartphone on-site service supports the following 28 new Chinese cities:

  1. Beijing
  2. Shanghai
  3. Tianjin
  4. Chongqing
  5. Shenzhen
  6. Guangzhou
  7. Dongguan
  8. Foshan
  9. Nanjing
  10. Suzhou
  11. Wuxi
  12. Hangzhou
  13. Ningbo
  14. Wenzhou
  15. Jinan
  16. Qingdao
  17. Wuhan
  18. Changsha
  19. Shenyang
  20. Changchun
  21. Harbin
  22. Hefei
  23. Chengdu
  24. Fuzhou
  25. Zhengzhou
  26. Shijiazhuang
  27. Xi’an
  28. Kunming

The service currently supports the following device platforms:

  • Smartphones
  • Computer
  • Tablet
  • Smart screen
  • Router
  • Printer
  • Smart door lock

Interested consumers can book their on-site appointment via the following ways.

  1. “Huawei Terminal Customer Service” WeChat Official Account > Self Service > I want to repair
  2. “My Huawei” App > Home “Services” channel
  3. Huawei Consumer Business Official Website> Service Support
  4. Huawei Consumer Service Hotline 950800 (Chinese)

In addition to this announcement, Huawei has also confirmed the following notes below.

  • Door-to-door service fee standard: smartphones and tablet products are charged 99 yuan per time, and the final charge is subject to the actual test results of the door-to-door service engineer.
  • At present, only the Huawei router Q6 network cable version and Huawei router H6 support door-to-door service.
  • Currently, only HUAWEI MateBook XPro 2022 supports door-to-door service for laptops and only supports calling the Huawei Consumer Service Hotline 950800 to make a booking.
  • For details on on-site service charges, participating models, etc., please contact Huawei’s consumer service hotline at 950800 (China).

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